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BALANCE
Balancing workload to improve employee well-being in digital operations
FunderFrench National Research Agency (ANR)
Funder Contribution €227,415.00
DurationFrom 01 Oct 2022
Project codeANR-22-CE10-0006
Identifiers
Description
The recent covid-19 propagation and increasing number of burnouts has put the relevance of workload balancing back on the researchers’ and practitioners’ agenda. The project BALANCE responds to the required effort to study how to obtain workload balancing via work design – which we aim to operationalize in a new smarter way, by jointly considering labour flexibility, digitization and real-time adaptability decisions. We will use an analytical and empirical approach, starting the analysis from the rich, real time data on digital control rooms from the railway company Infrabel, already collected for this project. In addition we will perform interviews and a two-wave survey to collect well-being information. Control rooms are an ideal testing ground to study how labour flexibility, work configuration, and automation impact workload balance - and consequently the social well-being of employees and the performance of organizations - in a real-time data context.
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The recent covid-19 propagation and increasing number of burnouts has put the relevance of workload balancing back on the researchers’ and practitioners’ agenda. The project BALANCE responds to the required effort to study how to obtain workload balancing via work design – which we aim to operationalize in a new smarter way, by jointly considering labour flexibility, digitization and real-time adaptability decisions. We will use an analytical and empirical approach, starting the analysis from the rich, real time data on digital control rooms from the railway company Infrabel, already collected for this project. In addition we will perform interviews and a two-wave survey to collect well-being information. Control rooms are an ideal testing ground to study how labour flexibility, work configuration, and automation impact workload balance - and consequently the social well-being of employees and the performance of organizations - in a real-time data context.
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