Serve Smart, Be Fluent

<< Objectives >>- Create a virtual simulator that helps hospitality students develop professional vocabulary and fluency in foreign languages.- Address the shortcoming in foreign language learning with regard to the lack of time dedicated to speaking practice in standard lessons. - Improve the decision-making, problem-solving and intercultural communication skills of VET students.- Ensure that all materials are applicable to general foreign language learning and adaptable to diverse educational needs.<< Implementation >>- Creation of Scenario Library consisting of real-life scenarios common in the hospitality field, prompts and worksheets for each scenario.- Development of the tool consisting of 3 blocks: front desk officer, room attendant, waiter.- Testing and quality assurance.- Creation of a user guide.- 3 international meetings.- 1 training on how to use the tool.- Translation/adaptation of materils in EN, LV, PL, DE.- Piloting of the tool with a big number of students.- Final conferences.<< Results >>- Interactive hospitality industry simulator with 90 authentic scenarios,- Available in 4 languages and divided into 3 thematic blocks: front desk officer, room attendant, waiter.- Adaptable to different educational levels and individual learning needs.- Improved VET students' foreign language skills, especially speaking skills and professional vocabulary.- Improved soft skills, such as intercultural communication and problem-solving skills of the involved students.- A detailed user guide.