Learning from Incidents

Dutch public telecom providers are required by law to register availability incidents with their regulator Agentschap Telecom (AT). Yearly summaries are submitted to ENISA, which compiles annual reports of telecom availability incidents in Europe. The incident database could be a lot more useful if it could be shared among telecom providers to help them improve the resilience of their infrastructure. However, the information in it is often incomplete, and extremely confidential. The goal of the LINC project is to develop techniques to extract reusable lessons learned about causes and resolutions of availability incidents from the database, that preserve confidentiality.